Benefits of hiring Professional Computer Support

A genuine computer support service becomes necessary if your system comes across any errors, which you find very difficult to fix and to make it function normally once again. If you are the owner of a business firm, which uses many computers for the efficient working of the business and if any computers among them fail to work, then also it becomes important to get proper computer support at the earliest. Going for a genuine system support service will help you to fix all the issues that are related to the working of your computer.

Mostly, all the well-established companies will have their own tech support teams to fix the issues on the spot itself. However, this is not an option for the small and medium sized businesses since they cannot afford to provide IT support for their own requirements. In this case, they may need to seek the help of the services of third party system support teams.

Utilizing the services of the PC support team

There are many advantages associated with opting for genuine PC support services. One of the most important one is that by making just a single phone call and explaining your concerns to the IT support personnel, you will be able to get apt solutions and support for the same by following the easy instructions given to your phone without having to worry about any risks or data loss. The most interesting part in this is the fact that your system issues will be solved by the IT professionals without the need of visiting your business office or home.

This will help you to save some valuable amounts of time and money. Moreover, these professionals can also repair your machine remotely by taking remote control of your computer with an active internet connection. After getting the control of your computer by the IT support professionals, they can easily check your system for errors and find a genuine solution.

Choose the right support services

When you are opting for any IT support services, it is necessary to go for the one that suits your specific needs and preferences. This is because, there are a plethora of such companies offering help and support services. However, some may not be genuine and will be pricey too.

Hence, choose one that will serve your needs, time and money the best. This is the most important part, as it will influence the profitability of the business you run in the long run.

Benefits of hiring computer support for Business

Do you own a Business? Have you hired Computer Support for troubleshooting computers of your Organization? As computer system grows older, it starts to go out of order very frequently. In this situation, there are two options for you; either hire an employee at your business or avail tech support services from any company by paying just few bucks as annual maintenance fees. If you hire an employee then you are obliged to pay salary whether there is any problem with your computer not. But if you avail tech services from any computer services provider, you do not need to pay extra money. You just need to pay AMC charge.

There are plenty of tech providers that want you to be running your business, rather than have to put out technology fires and bang your head in the frustration of downed servers, unaware staff, unexpected computer repairs, software glitches, inaccessible data, and hundreds of other symptoms indicative of a poor IT support structure.

With Urtechies as your affordable computer support provider offering PC troubleshooting in New York USA, you can:

• Slash Downtime — Quick, effective, 24/7, intelligent, remote & on-site computer repairs and IT services mean less downtime from shoddy tech implementations and slipshod PC repairs.
• Enhance Productivity — The most appropriate hardware and applications, precisely implemented, means you will be using only what enhances the effectiveness of your business processes, nothing more, nothing less.
• Save Money – By properly thinking through, planning, and proactively implementing IT support, PC repairs, and technology maintenance measures, you will be assured of predictable IT budgets and massive long-term savings.
• Rest Easy — We want you to be secure that your venture in infrastructure, PC repairs, and most importantly mission critical data, is reliable and thoroughly safe. We provide world-class security, redundancy, and disaster planning for your systems and data. Many companies in New York have had to shut their doors simply because of a system failure or data loss. We ensure yours isn’t one of them.

With our computer support services and expert network service, we offer everything you need to keep your systems infrastructure running at an optimal level and PC repairs long lasting. You get advantage from the best tech support for computer problems available in New York. Our computer repairs and technology solutions can broaden your IT capabilities and give your business in New York or Henderson, Nevada the power to excel.

Our world class computer repairs and managed services programs cover New York, New Jersey and all of 50 states in USA. Just Dial +888-617-9699 and connect with our Technician. Our experienced Technical Support Engineers are available 24/7 to provide you tech support for computer problems.

What NOT To Do When Providing End User Support

We have all been on the wrong end of bad customer service, and it often comes at our hour of need. When we need efficient and effective communication, sometimes it falls down disastrously and leaves us adrift. In contrast, we all remember businesses that offer great customer service, and we recommend them to our friends and family as a result.

This also goes for end user support within organizations, as well as external customer and client support. Support professionals must be able to communicate effectively with users to ensure that the business runs as smoothly as possible.

How NOT To Communicate

There are a number of sure-fire things to avoid when dealing with customers in a support context. TechRepublic listed ten of the worst ways to communicate with end users, and here are their main points.

1. Bad body language – Body language is just as important as verbal communication!
2. Showing off – Using technical language when it’s not necessary.
3. Losing patience – Educate the user rather than bashing them.
4. Being dismissive – Whether a problem is real or just perceived, the user still has a problem that must be addressed!
5. Failure to inform – Keeping the user informed with progress is essential.
6. Lack of documentation – Providing users with instructions can prevent issues in future.
7. Lying – Be honest with users about their problems; it’s better in the long term.
8. Providing too much info – It is possible to over communicate!
9. Not providing training – Education can prevent issues in the future.
10. Failing to listen – Communication as a two-way process.

Addressing Communication Issues

A number of these points are particularly interesting. Unfortunately, providing too much information is something that can occur by mistake, completely innocently. In a bid to educate end users, you can sometimes overdo it. The key is to be aware of their level of understanding, so asking questions about their experience is essential.

Don’t bombard end users with jargon and unnecessarily technical information, but do keep them informed with progress on their case. Let them know that their problem is in hand, and welcome any questions they may have on how you intend to resolve the issue. Honesty and transparency are encouraged while you tend to their case, but the minute technical details are not required. Communication is about reassuring the customer/end user, rather than trying to assert your vast technical knowledge. This applies for communication over the phone, face-to-face, or on the web.

Urtechies offers computer support at affordable price. For more information visit: http://www.urtechies.co.uk

 

Some options for backing up personal data

Q: This past week I had to evacuate because of fire. I do not currently have an external backup system. I want to be able to back up my entire hard drive and all files/software related to my job. Is Carbonite online backup reliable and can it do what I want? Or is there another option I should be looking at?

A: When it comes to backing up your data, you have several options. The most common backups are done by using media connected directly to your computer. There’s a CD/DVD burner or an external hard drive. This is relatively inexpensive and easy to setup and maintain. There are even external hard drives known as NAS (Network Attached Storage) devices that can be connected to your network and used to back up multiple computers in your home or office to a single location.

But there is a drawback to this method. In the event of a disaster that wipes out your computer system, you may also lose your backups.

To mitigate this, it is not uncommon to keep copies of backed up data at a secondary location. Before high-speed Internet, the only real way to do this was to take the backup drives and move them off site.

Now with abundant high-speed Internet access, there’s an easier way to protect your data. Services like Carbonite allow you to upload your important data to a server maintained by the online backup company.

Keep in mind that these online services are designed to back up only your personal files. By this I mean email archives, documents, photos and so forth. Pretty much what you will find in your user folder on your PC.

They are not designed to back up your entire hard drive, which would include your installed applications and your operating system. The reason for this is that it is assumed that you can restore your operating system and your applications using the original install disks. Even if your install disks were destroyed, they can ultimately be replaced, whereas the files that you create, like documents and photos, cannot.

By using an online backup service, your data is reliably backed up and protected. And it is available to you any time you need it, from any Internet connected PC.

Keep in mind that, although convenient, there is a potential drawback to online backups.

Depending on the amount of data you are backing up, you could run afoul of any data caps imposed by your Internet service provider. Be sure to check with your provider to make sure you have the bandwidth to be able to back up all of your data without exceeding any of its data limits, as you may incur additional charges or have the provider throttle your data speeds.

Q: Do you know of a program or technique in Windows 7 that allows the printing of the directory of a library or a flash drive? Something like the old DOS command for DIR>PRN?

A: Many of the old DOS commands live on in Windows 7. While not easy to output a directory to the printer, you could easily output to a file. Something like DIR>FILE.TXT would create a file with the directory contents, which you could then open and print.

Remote Support to Fix Slow PC

There are various types of computer issues, but one of the most common ones is slow pc. Almost every computer user has experienced slow computer problems. Regardless of the settings, computers will always slow down with time. The reasons behind this are many including unwanted junk programs and file, unnecessary folders and also errors in registry. Also, a good number of computers slow down due to viruses, spyware among other malicious objects. Especially if your computer slows down suddenly, it is a sign that it might be infected. At times, the operating system may also have issues that will eventually slow down the system.

The problems are many, the question is how to free the system from all this issues and make it work as it should. To get rid of the problem completely, one needs to find out the root cause. This is done through proper diagnosis which can be very complicated for an ordinary computer user. This is because he/she does not have the expertise required to conduct the whole process and fix the problem.

Firstly, these kinds of issues are addressed by first checking the registry for errors and scanning fully for viruses. However, one should never ignore other types of errors. Today in the market, there are a lot of registry repair programs with some even being offered for free. For viruses and spyware, what you need is a good antivirus software program.

But even with the software, whether free or at some cost, most of the pc users always have difficulties in fixing registry errors. Also, a very important file in the operating system, which a user cannot afford to loose, may be infected by viruses. If the computer user deletes such a file, it might case the operating system to malfunction. This is where the importance of a remote computer support provider comes in. popularly know as online computer support, this service is always available, affordable, and most importantly reliable.

These companies can be found online and after agreeing on a few issues, the normally take control of your computer and conduct a full registry scan. After all the errors have been detected, they fix all of them and from there the computer will function like a new one- that is if it didn’t have other issues. This same process will be used to detect and remove viruses. This of course is with the help of an antivirus program.

What makes remote computer support services outstanding compared to repair shop and the likes is that one does not have to spend their precious time and money carrying their pc, the services come to them as long as the have the network connections. Also the services are offered there and then contrary to when one takes the system to a repair shop and wait for days before the technician can fix it. So, if your computer is taking a whole century just to switch tabs, pick up the phone and dial the number of a reputable online tech support provider and have you slow computer run like a new!

How to clean virus from Laptop

As a computer user, thinking of the different ways of removing a virus is a very vital undertaking. This is because each time a person is online to play a game, read emails, on social media, pays bills or downloads data; they become prone to potential threats such as Trojans and identity thieves. Before a user can opt for tech support for computers, one great way of ensuring the safety of the laptop is using a quality anti spyware and adware software to help clear up the laptop of unwanted and annoying pop.

Anti-spyware software does a great job in fight and dissolving both pending and incumbent threats. Also to even improve the security for the laptop, users should go for software that uses root-kit system of removal like adware. This software gives the laptop a real-time and dynamic security. The tool-kit is known to have a very simple manual for users to operate and use. It comes with settings and functions that are adjustable which lets the laptop owner know when it is safe to surf, and when there is a lot of risk. This is definitely very important for any computer user.

But if the laptop is already infected with stubborn malware, there are steps available for the laptop owner.

The first thing a PC user should do immediately after suspecting their system if infected is to disconnect it from the internet. This involves closing all active surfing applications before you can disconnect the network, be it a modem or router.

The next thing is to seek the help of applications marked as adware or spyware to safely and with care delete the culprit program. One should check Add Program or Remove program list which is normally found in the control panel. If it is listed, highlight it and click the remove icon to delete. Then after this, the system should be restarted.

Now the system is running again after restarting, the next step is to subject the laptop to a full scan using reliable disinfectant. The best mode to complete this task is in the safe mode, which is if the disinfectant allows. Then let the disinfectant scan, delete or discriminate the troublesome materials depending on how the software is programmed.

One important thing to note here is that as much as scanning the laptop in the safe mode is recommended, sometimes it is not enough when dealing with some malware. In this regard, should the spyware become stubborn after enforcing the above steps, it becomes necessary to access the drives. It lets the software access the file manager, and then identifies the installed antivirus and scan the system. Here, the infected folders or files will be discriminated and can later be deleted manually. If the spywares is still not deleted, then I would advice you to seek live tech support for computer problems.

 

Finally, after cleaning the system, there should be efforts to reverse the damage that might have occurred to ensure the laptop functions as it should. The efforts should include; resetting the browser and ensuring that host folders and files have not been captured.

How to change Start Up Programs In Windows 7

There were plenty of changes made to the operating system when Microsoft released Windows 7 OS. There were no changes in particular with the way programs started when the computer booted, including how Windows 7 boots, it is all the same like it was in the previous versions. In Windows 7 operating systems, Startup programs are saved in the hard drive inside a particular folder.

When the system boots, the operating system loads and all the links listed in this folder will begin their respective functions. However, you can make changes to the start up programs in Windows 7. Here are some Windows 7 help tips on how to change the start up programs in Windows 7.

Adding A Link To The Startup Folder

• Click on the Windows Start button. From the Start menu, click on All Programs and then Right Click on the Start folder in the menu. Now select the Open All Users option.
• The Open All Users option would open up the folder control’s startup programs for each user on the computer. Choose the Explore option and head towards the folder for the user currently logged in. This is to make sure that you are making changes for only a particular user.
• Right Click on the file or the folder that you prefer the computer to start with when it boots. Select the Copy option from the context menu.
• Right Click on the startup folder window that you opened earlier. From the menu, select Paste. The particular program that you copied and pasted will open the next time you boot the computer.

Changing The Current Startup Programs

• Click on the Start button, in the search bar just above the Start button, type Msconfig and hit Enter. The moment you hit Enter, the System Configuration console will pop-up.
• Click on the Startup Tab. This lets you view the programs installed in the computer as a startup option in the computer.
• Check the box belonging to the applications that you want the computer to boot with.
  When you check the rest of the programs that you do not prefer at the time of boot, if they are checked, you should Uncheck all of them.
• Click on Apply and then on Ok. This would pop up a window with an option to reboot or continue working without rebooting. Click on Restart, so that you can see the changes made.

When you make changes to the startup programs and remove programs that take longer to load using the Windows 7 Help instructions given above, you will be able to boot the Windows 7 OS faster.

IBM takes on enterprise cloud security

As organizations increasingly move their operations to the cloud, they need to remain vigilant against security breaches. IBM had this in mind as it prepared a new portfolio of services designed to help secure an enterprise’s cloud operations with the same rigor that has come to be expected with in-house operations.

“The move to the cloud is nothing new, but what we’re seeing now is that people are considering moving critical workloads to the cloud,” said Marc van Zadelhoff, IBM vice president of strategy for security systems.

The Dynamic Cloud Security portfolio, available now, “allows customers to take security to the cloud with them,” Zadelhoff said.

The portfolio concentrates on aiding enterprises in three of areas of security: authenticating access in the cloud, protecting applications and data in the cloud, and improving visibility into the effectiveness of security controls watching over cloud computing resources.

More than 200 engineers helped build the portfolio over the past year. The services extend IBM’s collection of security software programs, such as QRadar security event management software and the Guardian data protection software, so they can be used to guard cloud resources as well.

Initially, the services will focus on securing resources on Amazon Web Services and IBM’s own SoftLayer cloud, though they can also be used with other cloud services as well, Zadelhoff said.

The portfolio includes a central portal that offers a summary of the state of security across all of an organization’s assets. Most security breaches can take weeks or even months to discover, IBM has estimated. The longer a breach goes undiscovered, the more damage an attacker can do. So a security portal can help identify problems as soon as they arise.

The IBM services can scan the applications being used in the cloud for potential vulnerabilities, and can alert developers or system administrators of any potential security weaknesses. They can identify sensitive data in the cloud, and then monitor that data for any unauthorized usage. Pricing is based on different services used, overall usage and other factors.

IBM itself already collects more than 20 billion daily security events in the course of its duties managing security for clients. This intelligence allows IBM to identify threats early on.

IBM has identified security as a growth market for the company. It has acquired 12 security companies in the past decade, and has invested more than $2 billion into security research, garnering more than 3,000 patents in this area.

In the field of cloud security, IBM will be competing against a wide variety of companies such as Symantec, Barracuda, Qualys, SafeNet, TrendMicro and WatchGuard, many of which have built up expertise in on-premise security products and services.

Cloud Computing in 2020?

The future holds great promise when it comes to the cloud. It’s no secret cloud computing has taken off in recent years with new innovations and business applications. But figuring out where cloud computing will be by the end of the decade can be difficult for those who don’t know what cloud computing is.

So first, what is cloud computing and how can it help my business? Cloud computing is storing and accessing programs and data over the internet instead of a computer hard drive. The cloud is another name for the internet but has nothing to do with the hard drive. If data is stored on the hard drive or programs are run from the hard drive, it’s called local storage and computing.

Organizations finding cloud computing to be more cost-effective in the long-term are waiting to discover how cloud computing will evolve and what it’ll mean for their future. Here are a few predictions for companies and where cloud computing will be in 2020.

More application availability on the cloud

Industry specific applications are becoming more available on the cloud like Phreebooks for accounting and Palo BI Suite for business intelligence.

It’s predicted that by 2020, more than a quarter of all applications will be available via cloud. About 56 percent of enterprises consider cloud to be a strategic differentiator while about 58 percent of enterprises spend more than 10 percent of their annual budgets on cloud services. Researchers predict there will be more than 8.2 billion active mobile devices by 2020 with the trend of more and more applications on the cloud to follow. Software will be on tap via cloud since the cloud makes it possible to rapidly build and deploy applications leading to better technology and faster response times. It’ll make it possible for organizations to get what they want on-demand.

Further segmentation and more education

Consumers are start to understand the differences between public, private, and hybrid cloud deployments. Companies can expect to see greater segmentation and better education about which type of cloud works best for them. More industry leaders will be working to establish boundaries when it comes to business-critical workloads and security measures.

Companies choosing to stay with shared clouds have the risk of slower performance and increased security threats. As a result, industry leaders can expect to see a migration to private clouds in the future.

More hybrid cloud adoption and increased cloud development

Some industry leaders say that 50 percent of companies will have hybrid clouds as early as 2017. CIOs will be pushing for more strategies implementing the cloud although they won’t always be pure cloud implementations since it can be very difficult to do so. The hybrid cloud provides a combination of strengths like management convenience and on-premise solutions. CIOs can expect to see more resources going towards cloud development since 85 percent of new software is being built with the cloud in mind. Enterprises can expect to see an increase in third-party, enterprise and commercial developers and contributors to  cloud application ecosystems, marketplaces, and API exchanges.

Expect HR and marketing to take charge of tech innovation

Human resources and marketing are making their way to the top of the technology priority list. As enterprises are starting to see an increased use of Big Data applications through the cloud, they will begin to see the ROI that can come by human resources and marketing putting the cloud to work for their departments. Prior to the availability of cloud computing, every department of a company had to go through the IT department. This process has changed management as well as current and outdated processes.

Say goodbye to the traditional infrastructure

It’s expected by 2020 that CIO will not be able to draw a map of their infrastructure if asked due to the evolving characteristics of the cloud. Software can be expected to almost completely float away from hardware since companies are already starting to find many valuable applications available online while eliminating the need to keep purchasing new servers. Companies can also expect individual software applications to get larger and more complex for scalability. Since applications will only get larger, the emphasis will be on modular software. Modular software are large applications with components that can be modified without shutting down the entire program. This will require a new approach to technology by CIOs and their department.

Benefits of Cloud Computing for Small Business

Cloud computing is a type of computing that relies on sharing computing resources rather than having local servers or personal devices to handle applications.

In cloud computing, the word cloud (also phrased as “the cloud”) is used as a metaphor for “the Internet,” so the phrase cloud computing means “a type of Internet-based computing,” where different services — such as servers, storage and applications — are delivered to an organization’s computers and devices through the Internet.

Cloud computing is comparable to grid computing, a type of computing where unused processing cycles of all computers in a network are harnesses to solve problems too intensive for any stand-alone machine.

How Cloud Computing Works

The goal of cloud computing is to apply traditional supercomputing, or high-performance computing power, normally used by military and research facilities, to perform tens of trillions of computations per second, in consumer-oriented applications such as financial portfolios, to deliver personalized information, to provide data storage or to power large, immersive computer games.

To do this, cloud computing uses networks of large groups of servers typically running low-cost consumer PC technology with specialized connections to spread data-processing chores across them. This shared IT infrastructure contains large pools of systems that are linked together. Often, virtualization techniques are used to maximize the power of cloud computing.

Cloud Computing Standards

The standards for connecting the computer systems and the software needed to make cloud computing work are not fully defined at present time, leaving many companies to define their own cloud computing technologies. Cloud computing systems offered by companies, like IBM’s “Blue Cloud” technologies for example, are based on open standards and open source software which link together computers that are used to to deliver Web 2.0 capabilities like mash-ups or mobile commerce.

Cloud Computing in the Data Center and for Small Business

Cloud computing has started to obtain mass appeal in corporate data centers as it enables the data center to operate like the Internet through the process of enabling computing resources to be accessed and shared as virtual resources in a secure and scalable manner.

For a small and medium size business (SMB), the benefits of cloud computing is currently driving adoption. In the SMB sector there is often a lack of time and financial resources to purchase, deploy and maintain an infrastructure (e.g. the software, server and storage).

In cloud computing, small businesses can access these resources and expand or shrink services as business needs change. The common pay-as-you-go subscription model is designed to let SMBs easily add or remove services and you typically will only pay for what you do use.

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